Delete your Spomen account

Delete your account in the app

1. Sign in to Spomen.
2. Open Profile, then choose Privacy & data.
3. Choose Delete account.
4. Type your account email address and confirm the deletion request.

Deletion is scheduled for 30 days later. If you sign in during that grace period, you can restore the account or choose to delete it immediately.

Account deletion stops renewal of your web subscription. It preserves any cancellation date already confirmed; otherwise paid access for surviving shared groups continues until the paid year ends. Deletion does not itself request an early-termination refund. You can separately cancel your subscription or request withdrawal under the applicable policy. Existing requests and refunds continue after erasure. Apple and Google subscriptions must be cancelled through the relevant store.

If you cannot sign in

Email privacy@spomen.app from the address used for your Spomen account. Use the subject “Delete my Spomen account.” We may ask you to verify ownership before acting on the request.

Data that is deleted

• Your Spomen account, profile, sign-in link, preferences, and consent records.
• Stories in your private space and circles only you own, including recordings, transcripts, edited versions, story details, and associated photos.
• Your private invitations, recording links, notifications, and generated exports.

Data that may be retained

• Stories and contributions in a shared family circle remain with that circle so other members do not lose their family history. Your name is removed. Delete those contributions first, or email us, if you want your voice and words removed entirely.
• Limited purchase, tax, accounting, and legal-claim records are retained only for the period required by law. Minimal contract and withdrawal evidence, including receipt email, submitted name/declaration and transaction references, survives account deletion for seven years after the relevant accounting year; unresolved claims or legal holds may require longer. This does not retain your stories for accounting purposes. Payment providers may retain their own required records.
• Restricted disaster-recovery copies of the database, file storage, and audio expire after approximately 90 days. The first 30 days of each recovery copy are protected against alteration or deletion. They are used only for recovery, and deletion requests are re-applied after a restore.